Zovio Careers

Job Information

Zovio Academic Advisor (Excludes CO residents) in Chandler, Arizona

At Zovio, we’re doing something different, and we want you to be a part of it. To put it simply, we’re all here to meet the needs of today’s learners. Whether that’s by helping them get a college degree or by providing them specific, focused training, we’re all about making it possible for people to achieve their aspirations and dreams. We partner with higher education institutions and employers to make that happen.

With our mission to innovate and take bold steps forward in education as a leading education technology services provider, we are an entrepreneurially-minded organization looking to the future—but with more than a decade of experience and resources backing us up! We have a culture of Passion , Innovation and Teamwork , and are full of ambitious people that, like you, support our commitment to putting people first. If you want to know more about us, be sure to check out Zovio.com.

Job Description:

All Academic Advisors work in team atmospheres.  Sharing the responsibility of coaching and advising any student when needed.  By working closely with all other departments, their manager and peers. 

Academic Advisors are assigned to support specific student populations in one or more of the following specialties:

Readiness -

These advisors work with new students. They help diagnose student opportunities and strengths and arm them with the tools it takes to be a successful student.  Focusing on time management skills, building a support system, academic progress and financial literacy.


This team works with students enrolled beyond their first five courses with the University.  The College team assists students with basic career preparations throughout the program of study as well as building a connection with the University through student engagement opportunities such as honor societies, clubs, etc. 


This team works closely with Active Duty, Veteran, spouse and dependent, or Department of Defense civilian employees.  The military team coaches both new and tenured students through all areas of their academic career, including success coaching, career planning coordination, academic progress, and basic understanding of the rules associated with their military payment option. 


The Graduate Advising team works with students enrolled in graduate level programs.  They work with graduate students to ensure academic progression from the first course through graduation.


These advisors work with students enrolled in undergraduate and graduate level programs that receive tuition benefits through corporate partnerships.  The corporate advisors help students by ensuring academic progression from the first course through graduation.

Reentry -

This team works directly with students who have fallen out of attendance for various reasons, providing them perspective on life goals, academic and financial advisement.  The Re-entry team works to coach and advise students on academic progression and finance from the moment they come out of attendance through their first day returning to class.

Minimum Requirements:

  • 1-2 years in higher education and academic advising

  • Excellent oral and written communication skills

  • Proficient in the use of Microsoft Word, Excel spreadsheets and Microsoft Outlook to manage communication and work flow

  • Able to research, gather data, compile information, and prepare reports

  • Able to investigate, analyze information, and draw conclusions

  • Able to engage in critical thinking and exercise independent judgment

  • Able to maintain confidentiality and manage confidential information

Preferred Qualifications:

  • Knowledge of federal financial aid programs and regulations

  • Knowledge of online distance education model and success strategies

  • Experience with Campus Vue 

  • Knowledge of customer service strategies and conflict resolution

Work Schedule:

9a - 6p

Monday - Friday

Essential Job Duties:

  • Understanding, pursuit, and fulfillment of the University’s mission

  • Student case load management – Persistence, Coaching, Financial Literacy

  • Correspond via phone and email with students on a regular basis to ensure student retention and student success

  • Proven interpersonal communication skills, including the ability to effectively interact with a diverse student population

  • Diagnose individual student areas of opportunity in areas such as time management, technical skills, or classroom proficiency, and use available resources to improve student success

  • Develop rapport and constructive working relationships with all students and staff

  • Closely monitor student attendance and grades in database to assure retention and progression

  • Ability to work effectively in a changing environment that is subject to frequent interruptions

  • Consistent ability to meet and or exceed department expectations

  • Compliance with all external regulatory and Ashford University policies and procedures

  • Management of student information system data integrity and security

  • Maintain active engagement with students through effective and personalized communication, while assessing the student’s likelihood of success and service level needed

  • Create and execute a daily, weekly and monthlycommunication/contactplan to ensure successful course completion and persistence in degree programs

  • Closely monitor student attendance and grades in database to ensure persistence and progression


Bachelor’s degree required

Who you are:

  • You want to share what you know and learn what you don’t

  • You don’t settle for good , you strive for great

  • You crave change, you embrace it

  • You are bold and challenge the traditional way of thinking, bring new ideas to the table

Why Us?

  • We’re an organization changing and shaping the lives of learnings across the country. Whether directly or indirectly, you’ll be helping make a real difference in the world.

  • Our environment and culture encourages collaboration, requires communication and rewards risk-taking.

  • We try hard to provide a good work life balance. We think we’re a great place to work that also allows you to have down time with friends and family.

  • We believe in giving back to the communities in which we live and work. In fact, we offer 16 hours of paid time off for you to volunteer, in addition to your vacation days and company holidays.

  • We want you to live a healthy lifestyle, and offer wellness programs, fitness centers, and onsite health clinics.

  • Zovio is an Equal Opportunity Employer. Diversity of thought, culture, identity, and experience are important for what we’re doing. If everyone here thought alike, we’d never come up with anything new, much less anything bold or innovative. We want you to be your whole self here, and appreciate the unique nature of the people around you, too.

Zovio’s purpose is to help everyone be in a class of their own.