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Zovio Academic Advisor I in Chandler, Arizona

Position Summary:

The Academic Advisor I position is a full-time employment opportunity. This role manages a student case load, by providing educational advisement while helping students navigate university policies and procedures. Relying, heavily on strong communication skills via phone, email and chat to ensure a positive student experience, focused on building rapport, student retention and graduation.

All Academic Advisors work in team atmospheres. Sharing the responsibility of coaching and advising any student when needed. By working closely with all other departments, their manager and peers.

Academic Advisors are assigned to support specific student populations in one or more of the following specialties:

Readiness -

These advisors work with new students. They help diagnose student opportunities and strengths and arm them with the tools it takes to be a successful student. Focusing on time management skills, building a support system, academic progress and financial literacy.

College-

This team works with students enrolled beyond their first five courses with the University. The College team assists students with basic career preparations throughout the program of study as well as building a connection with the University through student engagement opportunities such as honor societies, clubs, etc.

Military-

This team works closely with Active Duty, Veteran, spouse and dependent, or Department of Defense civilian employees. The military team coaches both new and tenured students through all areas of their academic career, including success coaching, career planning coordination, academic progress, and basic understanding of the rules associated with their military payment option.

Graduate-

The Graduate Advising team works with students enrolled in graduate level programs. They work with graduate students to ensure academic progression from the first course through graduation.

Corporate-

These advisors work with students enrolled in undergraduate and graduate level programs that receive tuition benefits through corporate partnerships. The corporate advisors help students by ensuring academic progression from the first course through graduation.

Reentry -

This team works directly with students who have fallen out of attendance for various reasons, providing them perspective on life goals, academic and financial advisement. The Re-entry team works to coach and advise students on academic progression and finance from the moment they come out of attendance through their first day returning to class.

Essential Job Duties:

  • Understanding, pursuit, and fulfillment of the University’s mission

  • Student case load management – Persistence, Coaching, Financial Literacy

  • Correspond via phone and email with students on a regular basis to ensure student retention and student success

  • Proven interpersonal communication skills, including the ability to effectively interact with a diverse student population.

  • Diagnose individual student areas of opportunity in areas such as time management, technical skills, or classroom proficiency, and use available resources to improve student success

  • Develop rapport and constructive working relationships with all students and staff

  • Closely monitor student attendance and grades in database to assure retention and progression

  • Ability to work effectively in a changing environment that is subject to frequent interruptions

  • Consistent ability to meet and or exceed department expectations

  • Compliance with all external regulatory and Ashford University policies and procedures

  • Management of student information system data integrity and security

  • Maintain active engagement with students through effective and personalized communication, while assessing the student’s likelihood of success and service level needed

  • Create and execute a daily, weekly and monthly communication/contact plan to ensure successful course completion and persistence in degree programs

  • Closely monitor student attendance and grades in database to ensure persistence and progression

Additional Job Duties (include but are not limited to):

  • Evaluate student requests, identify issues, and determine appropriate means for resolution

  • Define and interpret Ashford University policies and procedures for students

  • Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs

  • Work closely with other staff including enrollment services, student accounts, student finance, academics and registrar

  • Communicate ideas for policy and procedure improvements to leadership

  • Exercises independent judgment and effective critical thinking skills

Minimum Requirements:

  • 1-2 years in higher education and academic advising

  • Excellent oral and written communication skills

  • Proficient in the use of Microsoft Word, Excel spreadsheets and Microsoft Outlook to manage communication and work flow.

  • Able to research, gather data, compile information, and prepare reports

  • Able to investigate, analyze information, and draw conclusions

  • Able to engage in critical thinking and exercise independent judgment

  • Able to maintain confidentiality and manage confidential information

Preferred Qualifications:

  • Knowledge of federal financial aid programs and regulations

  • Experience in a counseling/advising/coaching capacity

  • Knowledge of online distance education model and success strategies

  • Experience with Campus Vue

  • Knowledge of customer service strategies and conflict resolution

Education:

  • Bachelor’s degree required

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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