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Zovio Director of DevOps in Chandler, Arizona

Reporting to the AVP, Infrastructure Operations & Platform Services, the Director of IT, Platform Engineering and DevOps is a full-time remote position.

The Director of IT, Platform Engineering and DevOps will provide overall leadership and guidance for the IT function and ensure that the business needs are supported by the Information Technology strategy. This position will lead a group of high-performing and possibly globally distributed Systems & DevOps engineers. The Director of IT, Platform Engineering and DevOps will manage and continue to grow this distributed team while contributing to strategic planning to define direction for Zovio Cloud Infrastructure and DevOps. You will work with a highly motivated, diverse, and thoughtful group as we disrupt an industry.

Essential Job Duties:

  • Manage, Lead, and Develop technical staff. Build strong relationships with corporate IT and engineering groups.

  • Establish and maintain DevOps strategies for execution and growth of the operation.

  • Increase efficiency and reliability through automation and management.

  • Work closely with the engineering and product leadership to architect solid technical design and approach to operations.

  • Define and manage service standards, SLA's for uptime & monitoring, etc.

  • Implement processes for efficient server management including security related tasks, ensuring alignment with security requirements like patching and encryption.

  • Develop and maintain a Business Continuity Plan and a Disaster Recovery Plan, and ensuring successful annual testing of each.

  • Develop and recommend standards, guidelines, and best practices for Platform Engineering & DevOps

  • Work across engineering teams to strategize for future business needs.

  • Continuously stay up to date with industry changes and bring new ideas to the team.

  • Inspire engineering teams through creativity, dedication, and leadership. Encourage engineers to test the limits of what our technology is capable of.

  • Authorize and oversee the deployment, monitoring, maintenance and development of all hardware and software solutions based on department’s needs.

Additional Job Duties (include but are not limited to):

  • Bring a dedication and passion that will help Zovio re-engineer the modern student experience.

  • Establish a culture of high performance and innovation that adheres to Zovio’s values.

Minimum Requirements:

  • 5 years of experience leading highly technical teams.

  • Experience in a high growth, fast paced environment.

  • High level knowledge of computer operating systems which include windows and Unix platforms and how they interact with IP & San networks, database systems, and applications.

  • In depth working knowledge of CI/CD processes and workflows.

  • In Depth working knowledge of Azure DevOps and pipeline technologies.

  • In depth working knowledge of complex computing management systems including system administration, performance monitoring, problem management, change management, records management and disaster prevention and recovery.

  • Proven experience in IT strategic planning and development, project management, and policy development.

  • Proven technical troubleshooting skills and the ability to motivate and train others in efficient troubleshooting practices.

Preferred Qualifications:

  • Strong organization and communication skills; must clearly communicate technical issues and resolutions to customer/clients, other departments and senior management.

  • Experience setting detailed objectives for employees and keeping them accountable

  • Previous experience as an Architect or Technical lead.

  • Previous experience leading a data center move

  • Technical experience with most of the following technologies:

  • IIS

  • MS .NET

  • Azure/ O365

  • Azure DevOps

  • Splunk

  • SCOM

  • Active Directory/DNS/DHCP

  • VMWare

  • Networking

  • Microsoft Message Queuing Service (MSMQ)

  • HTML/XML/CSS

  • Apache/tomcat

  • RHEL (Linux)

Education:

  • Bachelor’s Degree or 8 years of relevant experience required. Master’s preferred

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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