Zovio Financial Services Representative in Chandler, Arizona
The Financial Services Representative position is a full-time employment opportunity. The Financial Services Representative advises new and continuing students with the educational funding plan through their journey to graduation.
Essential Job Duties:
Advise new and continuing students with their financial payment options to help fund their education
Assist students with the application process, document collection, disbursements and awards, educate on both institutional and academic policies, and guiding them until they reach graduation
Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs
Communicate with students via phone, email, etc. to answer inquiries on educational funding questions and concerns in a timely manner
Review and ensure student accounts are accurate, invoiced, and future payments are on schedule
Contact students for past due balances and monitor payment plans
Collaborate with internal departments to resolve student inquiries
All other duties as assigned
Excellent customer service skills
Attention to detail and strong mathematical skills are required
Must possess outstanding organizational and time management skills
Must be able to multitask and prioritize responsibilities
Ability to communicate effectively, both verbally and written
Proficient computer skills: Microsoft Word, Excel, Outlook, and PowerPoint
Strong interpersonal skills
One (1) year of experience in an educational setting, finance, contact center, or other applicable customer service role required
- Financial Aid experience preferred
- Bachelor's Degree preferred
Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.
Zovio’s purpose is to help everyone be in a class of their own.
Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.
At Life Speed
In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.
Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.
We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.
Passion | Bring it.
We take pride in what we do and have fun doing it.
Innovation | Ignite bold ideas.
We challenge the traditional way of thinking.
Teamwork | Our teams work.
We share knowledge to get the best solutions.