Zovio Careers

Job Information

Zovio Financial Services Representative in Chandler, Arizona

Position Summary:

The Financial Services Representative position is a full-time employment opportunity. The Financial Services Representative advises new and continuing students with the educational funding plan through their journey to graduation.

Essential Job Duties:

  • Advise new and continuing students with their financial payment options to help fund their education

  • Assist students with the application process, document collection, disbursements and awards, educate on both institutional and academic policies, and guiding them until they reach graduation

  • Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs

  • Communicate with students via phone, email, etc. to answer inquiries on educational funding questions and concerns in a timely manner

  • Review and ensure student accounts are accurate, invoiced, and future payments are on schedule

  • Contact students for past due balances and monitor payment plans

  • Collaborate with internal departments to resolve student inquiries

  • All other duties as assigned

Minimum Requirements:

  • Excellent customer service skills

  • Attention to detail and strong mathematical skills are required

  • Must possess outstanding organizational and time management skills

  • Must be able to multitask and prioritize responsibilities

  • Ability to communicate effectively, both verbally and written

  • Proficient computer skills: Microsoft Word, Excel, Outlook, and PowerPoint

  • Strong interpersonal skills

  • One (1) year of experience in an educational setting, finance, contact center, or other applicable customer service role required

Preferred Qualifications:

  • Financial Aid experience preferred


  • Bachelor's Degree preferred

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.