Zovio Careers

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Zovio Product Specialist in Chandler, Arizona

At Zovio, we’re doing something different, and we want you to be a part of it. To put it simply, we’re all here to meet the needs of today’s learners. Whether that’s by helping them get a college degree or by providing them specific, focused training, we’re all about making it possible for people to achieve their aspirations and dreams. We partner with higher education institutions and employers to make that happen.

With our mission to innovate and take bold steps forward in education as a leading education technology services provider, we are an entrepreneurially-minded organization looking to the future—but with more than a decade of experience and resources backing us up! We have a culture of Passion , Innovation and Teamwork , and are full of ambitious people that, like you, support our commitment to putting people first. If you want to know more about us, be sure to check out Zovio.com.

Job Description:

Position Summary:

The Product Specialist position is a full-time employment opportunity. The Product Specialist will work to support and strengthen the bridges between our business departments and our technology department in order to ensure the best possible experience for our partner institutions’ students and strategic partners is delivered. The Product Specialist is an entry-level role in our Product Delivery Organization and will learn to guide business and IT stakeholders to successful solution delivery. We are looking for an individual who is interested in product and software development, can analyze and articulate Higher Education business processes, and has a passion for delivering new products and services in a highly collaborative environment.

The best candidates are seeking a career in business leadership, interested in business service development and business processes modeling, and exceptional communicators. We expect the Product Specialist to have knowledge of the practical use of various solutions including, but not limited to, Customer Relationship Management (like Salesforce.com); Student Information Systems (like CampusVue); and Learning Management Systems (like Canvas or Blackboard). The Product Specialist will work under the guidance of a Sr. Product Manager to analyze business capability change requests; identify business process gaps; align business capabilities with the IT services that serve the business users; report discovered technical debt, decompose desired business capabilities down to features and use cases; and take ownership of product change success. The ideal candidate will have an entrepreneurial spirit; be self-motivated; is willing to learn and collaborate; and is courageous and confident while being respectful of divergent opinions.

Essential Job Duties:

  • Manage small product enhancements and initiatives that are driven by business priorities and IT resource allocations

  • Collaborate with business and technical teams to maintain high-level product roadmaps in order to lead change

  • Define new business capabilities or changes to existing capabilities

  • Create and manage initiative, epic, or sprint definitions to manage detailed requirements

  • Decompose capabilities to features, use cases, user stories, and work instructions

  • Meet regularly with the business representatives to understand current and desired product capabilities performance and develop gap analyses for each change request

  • Keep the Director of the PMO advised of all work status through continual updates to our product backlogs and service offerings

  • Ensure business change requests are rationalized against our backlogs to avoid duplication of effort and conflicts in scheduling change

  • Assist with creating, maintaining and prioritizing the product backlog

  • Work with Sr. Product Managers to advocate your business areas’ backlog prioritization

  • Attend daily Scrums to communicate changes in priority and to assist in removing roadblocks

  • Remove roadblocks as reported by the Scrum Master on behalf of the delivery team

  • Ensure business is engaged daily in the delivery team activities to ensure testing completeness and work product acceptance at the end of each iteration

  • Address any change of scope with the Business Product and Service Owners, Enterprise PMO, BTS Product Delivery, and Project Managers.

  • Review and accept solution design documents to ensure proposed solutions meet business requirements and technical specifications

Minimum Requirements:

  • 2 years of experience with CRM solutions

  • 2 years of practical Scrum experience

  • Familiarity with JIRA Software or similar solutions to track tasks, build a backlog, create user stories, sprints, and other collateral and monitor status

  • Familiarity with Data Lakes, ODS, OLAP, OTP, and other common data and processing concepts

  • Ability to lead business requirements gathering sessions

  • Ability to prioritize items based on value and importance

  • Awareness of Agile delivery concepts

  • Ability to correctly write a User Story

  • Experience applying Agile principles and practices

  • Experience working with multiple teams

  • Ability to think and act strategically for all stakeholders

  • Possess strong verbal and written communication skills

Preferred Qualifications:

  • 1-2 years of experience with the Salesforce.com Platform

  • 1-2 years of practical Scrum experience

  • 1-2 years of practical, applied experience with JIRA Software to track tasks, build a backlog, create User Stories, sprints, and other collateral and monitor status

  • At least 1 year of experience documenting business processes, work instructions, object models, and cross-functional diagrams.


  • Bachelor’s Degree in Business or Organizational Behavior or 3 years of experience in a related job title

  • Certification in business analysis, project management, or product management preferred.

Who you are:

  • You want to share what you know and learn what you don’t

  • You don’t settle for good , you strive for great

  • You crave change, you embrace it

  • You are bold and challenge the traditional way of thinking, bring new ideas to the table

Why Us?

  • We’re an organization changing and shaping the lives of learnings across the country. Whether directly or indirectly, you’ll be helping make a real difference in the world.

  • Our environment and culture encourages collaboration, requires communication and rewards risk-taking.

  • We try hard to provide a good work life balance. We think we’re a great place to work that also allows you to have down time with friends and family.

  • We believe in giving back to the communities in which we live and work. In fact, we offer 16 hours of paid time off for you to volunteer, in addition to your vacation days and company holidays.

  • We want you to live a healthy lifestyle, and offer wellness programs, fitness centers, and onsite health clinics.

  • Zovio is an Equal Opportunity Employer. Diversity of thought, culture, identity, and experience are important for what we’re doing. If everyone here thought alike, we’d never come up with anything new, much less anything bold or innovative. We want you to be your whole self here, and appreciate the unique nature of the people around you, too.

Zovio’s purpose is to help everyone be in a class of their own.