Zovio Careers

Job Information

Zovio Reentry Advisor (multiple positions available) in Chandler, Arizona

Position Summary:

The Reentry Advisor position is a full-time employment opportunity. The Reentry Advisor guides prospective and current students through one of the most important decisions they will ever make… Turning their dream of earning a degree into reality. This role works directly with students who have fallen out of attendance for various reasons, providing them perspective on life goals, and advising them on their academic progression and financial preparedness from the moment they withdraw from the University, through their first day returning to class. You will use your already fine-tuned critical thinking skills to help students overcome a myriad of obstacles and open the door to endless possibilities. In addition, you will be working in a high energy, fast paced environment where you will be challenged by your peers and managers to push yourself to new heights.

The ideal candidate should possess:

  • An Award-Winning positive attitude despite all circumstances and a willingness to share your successes in a collaborative team environment; (we want you to help others become the over-achiever YOU already are).

  • Drive, persistence, and the will to succeed – We are looking for the BEST, not the rest.

  • An understanding of the value of a college degree, and an excitement for the opportunity you will provide for your students and their families for generations to come!

  • Relationship building skills that will inspire your students to refer their friends and family to attend the University as well.

  • A proven track record of results-oriented success and/or phenomenal customer service.

  • Flexibility – Some days might require 25 phones calls, others 125. Whatever it takes to get the job done!

  • Strong computer skills (Our motto after all is “Technology changes everything”).

Essential Job Duties:

  • Identify and address concerns of potential returning students; finding solutions that lead to success.

  • Remove obstacles, outlining a clear path to course preparation, and providing superior student support.

  • Maximize opportunities through adhering to an effective contact strategy that includes communicating via multi-modal communication methods; i.e. phone/dialers/email/text correspondence.

  • Practice collaboration, effective communication, and organized follow-up with the Reentry Review Specialists. Work as a team to help students take the steps necessary to reenter into the University.

  • Assist students with financial and other payment option paperwork to be inclusive of all payment options and documentation completion.

  • Manage your student case load, reporting regularly to leadership on your students’ progression back into class.

  • Diagnose, align with, and meet the needs of a diverse student population in order to ensure an overall positive back-to-school experience.

  • Follow up with students you have reengaged in coursework through the completion of the first week of their return course, to ensure student success.

  • Develop a strong network of students in order to generate recommendations to the university (friends, family, etc.).

  • We are a learning organization – that being said, we expect you to participate in various professional development/career pathing opportunities in order to bring ‘your best self’ to work daily, in addition to the successful completion of all required company and University training.

  • Represent the organization’s brand well and infuse the organization’s mission through each interaction internal or external .

Additional Job Duties (include but are not limited to):

  • Regular, reliable attendance which adheres to assigned work schedule including proper log in/log out for time recording, and meal and rest periods.

  • Responsible for adhering to a well-structured work day.

  • Proactively partner with various Student Facing Departments to ensure student success.

  • Ability to work closely with managers and/or peers in a team environment.

  • Adherence to all company and university policies. Comply with state and federal laws. Upholds the company and University compliance standards.

  • Ability to access company and University resources in order to maintain up to date knowledge about programs and process.

  • Communicate (oral and written communications) professionally with internal and/or external customers only utilizing approved University templates.

  • Maintain attention to detail with respect to the process.

  • Maintain accurate and timely notes in student population management tools.

  • Create a student experience that generates excitement about our programs such that students want to share their enthusiasm with others.

  • Other duties consistent with this position as assigned.

Minimum Requirements:

  • 1 year of relevant experience.

  • Computer Skills: Proficient with Microsoft Office Suite; other systems knowledge required.

  • Writing and Communication Skills: Ability to effectively communicate with both internal and external stakeholders.

  • Demonstrate a high level of attention to detail to ensure accuracy of student documents.

  • Ability to adapt in a changing environment.

Preferred Qualifications:

  • Relatable CRM experience

  • 3-5 years of professional experience

  • Knowledge of online distance education model and success strategies

  • Knowledge of customer service strategies and conflict resolution

Education:

  • A minimum of 60 college level credits and 1 year relevant experience is required.

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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