Zovio Reentry Advisor in Chandler, Arizona
At Zovio, we’re doing something different, and we want you to be a part of it. To put it simply, we’re all here to meet the needs of today’s learners. Whether that’s by helping them get a college degree or by providing them specific, focused training, we’re all about making it possible for people to achieve their aspirations and dreams. We partner with higher education institutions and employers to make that happen.
With our mission to innovate and take bold steps forward in education as a leading education technology services provider, we are an entrepreneurially-minded organization looking to the future—but with more than a decade of experience and resources backing us up! We have a culture of Passion , Innovation and Teamwork , and are full of ambitious people that, like you, support our commitment to putting people first. If you want to know more about us, be sure to check out Zovio.com.
Essential Job Duties:
Identify and address concerns of potential returning students; finding solutions that lead to success.
Remove obstacles, outlining a clear path to course preparation, and providing superior student support.
Maximize opportunities through adhering to an effective contact strategy that includes communicating via multi-modal communication methods; i.e. phone/dialers/email/text correspondence.
Practice collaboration, effective communication, and organized follow-up with the Reentry Review Specialists. Work as a team to help students take the steps necessary to reenter into the University.
Assist students with financial and other payment option paperwork to be inclusive of all payment options and documentation completion.
Manage your student case load, reporting regularly to leadership on your students’ progression back into class.
Diagnose, align with, and meet the needs of a diverse student population in order to ensure an overall positive back-to-school experience.
Follow up with students you have reengaged in coursework through the completion of the first week of their return course, to ensure student success.
Develop a strong network of students in order to generate recommendations to the university (friends, family, etc.).
We are a learning organization – that being said, we expect you to participate in various professional development/career pathing opportunities in order to bring ‘your best self’ to work daily, in addition to the successful completion of all required company and University training.
- Represent the organization’s brand well and infuse the organization’s mission through each interaction internal or external
Additional Job Duties (include but are not limited to):
Regular, reliable attendance which adheres to assigned work schedule including proper log in/log out for time recording, and meal and rest periods.
Responsible for adhering to a well-structured work day.
Proactively partner with various Student Facing Departments to ensure student success.
Ability to work closely with managers and/or peers in a team environment.
Adherence to all company and university policies. Comply with state and federal laws. Upholds the company and University compliance standards.
Ability to access company and University resources in order to maintain up to date knowledge about programs and process.
Communicate (oral and written communications) professionally with internal and/or external customers only utilizing approved University templates.
Maintain attention to detail with respect to the process.
Maintain accurate and timely notes in student population management tools.
Create a student experience that generates excitement about our programs such that students want to share their enthusiasm with others.
Other duties consistent with this position as assigned.
1 year of relevant experience.
Computer Skills: Proficient with Microsoft Office Suite; other systems knowledge required.
Writing and Communication Skills: Ability to effectively communicate with both internal and external stakeholders.
Demonstrate a high level of attention to detail to ensure accuracy of student documents.
Ability to adapt in a changing environment.
Relatable CRM experience
3-5 years of professional experience
Knowledge of online distance education model and success strategies
Knowledge of customer service strategies and conflict resolution
- A minimum of 60 college level credits and 1 year relevant experience is required.
If a degree or education credit minimum is required for the position, all education must be conferred by a regionally accredited or approved nationally accredited institution. All candidates must provide proof of higher education (official transcripts) upon request.
Who you are:
You want to share what you know and learn what you don’t
You don’t settle for good , you strive for great
You crave change, you embrace it
You are bold and challenge the traditional way of thinking, bring new ideas to the table
We’re an organization changing and shaping the lives of learnings across the country. Whether directly or indirectly, you’ll be helping make a real difference in the world.
Our environment and culture encourages collaboration, requires communication and rewards risk-taking.
We try hard to provide a good work life balance. We think we’re a great place to work that also allows you to have down time with friends and family.
We believe in giving back to the communities in which we live and work. In fact, we offer 16 hours of paid time off for you to volunteer, in addition to your vacation days and company holidays.
We want you to live a healthy lifestyle, and offer wellness programs, fitness centers, and onsite health clinics.
Zovio is an Equal Opportunity Employer. Diversity of thought, culture, identity, and experience are important for what we’re doing. If everyone here thought alike, we’d never come up with anything new, much less anything bold or innovative. We want you to be your whole self here, and appreciate the unique nature of the people around you, too.
Zovio’s purpose is to help everyone be in a class of their own.