Zovio Student Inquiry Manager in Chandler, Arizona
The Student Inquiry Manager position is a full-time position. Under general supervision, this position is responsible for delivering the expected outcomes as set forth by the Student Inquiry Manager's supervisor. The Student Inquiry Manager will assume all reasonable decision making authority to advance the progression, development, and management of their Student Inquiry team.
Essential Job Duties:
Coach and manage a team that is focused on student service with emphasis on quality attempts, quality contacts, following pre-determined workflows, and early relationship building.
Strive for continuous improvement of the process with emphasis on quality and the student experience. Always look for a better way to accomplish the goals.
Motivate Student Inquiry Coordinators to achieve respective competencies and develop skill sets to provide a high level of student service.
Set goals and monitor progress toward those goals. Define what success looks like.
Maintain consistency in the inquiry portion of the admissions process while supporting other critical processes (enrollment, orientations, and retention).
Screen applications, interview candidates and either make selection decisions or recommend individuals for hire.
Train and assign work to new and continuing employees. Provide guidance on performance standards and University procedures.
Independently conduct performance evaluations, including communication with subordinates.
Determine what discipline should be imposed for subordinates with authority to apply such, and/or submits/recommends same to higher level management.
Coordinate a partnership with Admissions, Student Services and Financial Services departments to improve students’ success rate.
Perform other duties as assigned.
Demonstrated ability to coach and manage employees to achieve organizational objectives.
Excellent leadership and team building skills.
Strong written and oral communication skills.
Strong analytical skills. Ability to create, interpret, and make decisions on data to improve processes and impact the student experience.
Ability to interact effectively as a member of the team and work collaboratively with other departments.
Thrive in an environment where there are multiple priorities and changing assignments.
Building rapport through effective communication to develop relationships.
Expertise in MS Office Applications.
Prior management experience, preferably in a higher education management and contact center in which the customer experience was paramount.
Prior experience with coaching and developing advisors through the full student life-cycle
Knowledge of inquiry/application database (Talisma, CampusVue).
- BA/ BS degree strongly preferred; minimum of 60 college units in undergraduate studies from a regionally or nationally approved accredited institution is required. All candidates must provide proof of higher education (transcripts) upon request.
Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.
Zovio’s purpose is to help everyone be in a class of their own.
Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.
At Life Speed
In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.
Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.
We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.
Passion | Bring it.
We take pride in what we do and have fun doing it.
Innovation | Ignite bold ideas.
We challenge the traditional way of thinking.
Teamwork | Our teams work.
We share knowledge to get the best solutions.