Zovio Careers

Job Information

Zovio Student Response Specialist in Chandler, Arizona

The Student Inquiry Specialist position is a full-time position within the Student Response Center (contact center). This position's responsibility is to pre-qualify potential students for enrollment, address initial concerns, and connect them to the enrollment department. This position is accountable for creating an engaging first impression with all potential students via omni-channel—phone, email, text, etc.—and convey information in a compelling way to positively influence each potential student’s decision.

Essential Job Duties:

  • Handle all student inquiries, ensuring they meet pre-qualifications for enrollment, and connect potential students to enrollment department

  • Active listening and ability to respond positively to difficult customers

  • Address initial concerns, and proactively provide features specific to the student’s needs

  • Able to multi-task and work with omni-channel strategy

  • Ensure service levels and key performance indicators are met/exceeded

  • Follow procedures, scripts, and develop rapport and constructive working relationships with all internal and external customers

  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment

  • Understand and support the client’s mission and total enrollment objectives

  • Compliance with all internal and external regulatory policies and procedures

  • Reliable attendance, strong work ethic, positive attitude, and open to coaching and learning

Minimum Requirements:

  • Ability to work a Monday -- Friday shift with 2-3 weekend days per month.

  • Proficient in Microsoft® Office Word®, Excel®, Outlook®, and PowerPoint® applications.

  • Demonstrated effective critical thinking, decision making, and oral/written communication skills.

  • Complete discretion and confidentiality in handling of all business relations.

Preferred Qualifications:

  • One (1) year of customer service, high volume call center, public contact related professional experience required (preferably in an outbound call center environment)

  • Multi-line/call center phone experience strongly preferred (predictive auto-dialer experience).

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.