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Zovio Systems Engineer I in Chandler, Arizona

The System Engineer I position is a full-time remote employment opportunity. Reporting to the Senior Director of IT Operations, the role of the SCCM Systems Engineer I will serve as a System Center Configuration Manager (SCCM) Engineer and a key member of the organizations Systems Center Support Team. Primary responsibilities include patch management, update and application packaging and distribution, operating system deployment (OSD), IT system security related issues, threat mitigation and reporting, analyzing data to spot trends, managing patches for software certifications, data collection and reporting. The SCCM Engineer shall be knowledgeable in multiple current technology areas, including client computer hardware and operating systems, end-user desktop software, remote management, and end-user device security management and patching. Team members shall be directly responsible for the development, integration and production SCCM server infrastructure suites on multiple LANs and looked to include server and application configuration, project documentation and production Tier III support for the enterprise customer base.

The Systems Engineer will be responsible for the day-to-day administration and support of our IT business systems and periodically participate in IT-related projects as a project team member.

Essential Job Duties:

  • Ability to create Deployment/Collections/Packages/Applications within an SCCM 2012 CB/Intune environment

  • Understanding of setup/use/troubleshooting of software deployment "Maintenance Windows"

  • Full understanding of downloading and deploying Software Updates, WSUS, Deployment Packages, Windows 10 Servicing

  • Manage and deploy third party patches leveraging SCCM 2012 CB (using Ivanti)/ Intune

  • Manage and deploy third party applications through SCCM 2012 CB/ Intune

  • Management of Operating System Deployment (OSD) in SCCM 2012 CB/Intune, Answer files, PXE, DISM, DHCP options and scopes, USMT, Windows, Mac, device drivers, Virtual machines

  • Management and understanding of compliance baselines, configuration items

  • Manage and deploy server & client OS patches leveraging SCCM 2012 CB/ Intune

  • SCCM client management. SCCM client health, remediation, Boundaries, Boundary Groups, Discovery, Client Policies, Windows, Mac clients (using Parallels Mac Management)

  • Build applications, packages, task sequences to facilitate automated deployments

  • Reporting with SCCM 2012 CB/Intune

  • PowerShell Scripting experience, Shell, Batch, VBScript

  • Creating TSQL, WQL Queries and Reporting experience with the SCCM database. Experience using Report Builder

  • Applicant must be able to work in a team environment with other systems administrators as well as work with other computer/facility support organizations and work well multi-tasking various related efforts

Additional Job Duties (include but are not limited to):

  • Assist external auditors, regulatory auditors and other 3rd parties as needed

  • Assist in company-wide compliance initiatives

  • Provide Tier 3 support for escalated issues in relation to application deployment and SCCM Infrastructure

  • Threat mitigation and reporting

  • Create and present project handoff technical documentation.

  • Train and mentor our other Support Teams.

Minimum Requirements:

  • A minimum of 2 years of experience working with SCCM

  • A minimum of 2 years of experience managing enterprise level Microsoft networks is a must.

  • Experience in a fast-paced environment and can work remote

  • Proven track record for working effectively with technical and business functions

  • Ideal candidate is a strong team player, quality conscious, has excellent analytical, written and verbal communication skills, and is highly self-motivated

  • Experience deploying applications and system patches on Microsoft Windows 2012 and other third party components and services.

  • Strong working experience with Windows 2012/2016/2019, VMware, Cluster Technologies, HTTP/S, TCP/IP, Active Directory, MS Terminal Services, DNS services, LDAP, DHCP, Group policy

  • Must have the ability to participate in after hours on call rotation

  • Must have the ability to periodically work nights and weekends for technology rollout and maintenance purposes.

Preferred Qualifications:

  • Experience managing enterprise server hardware in a tier 1 data center environment a plus.

  • Knowledge of Information Technology Infrastructure Library (ITIL) is a plus.

  • Scripting skills using PowerShell, Shell, Batch, VBScript a plus.

  • Microsoft certifications a plus.

  • Experience with Azure and cloud provider’s a plus.

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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