Zovio Careers

Job Information

Zovio VP, Corporate Communications in Chandler, Arizona

The Vice President of Corporate Communications position is a full-time employment opportunity which will include internal communications, public and media relations, corporate social media, and external communications. This individual reports to the EVP, Chief External Affairs Officer and directs and implements advanced internal and external communication strategies that support the business objectives of Zovio and any existing subsidiaries. The VP of Corporate Communications contributes to Zovio’s organizational strategic planning process, creates a strategy for employee communications, directs the creation of detailed communications plans to support company initiatives, and provide strategic direction for the employee intranet. They are responsible for leading the development, integration, and implementation of a broad range of public relations activities relative to the strategic direction and positioning of the organization, including management of Zovio’s social media channels. This individual will act as a strategic communications advisor to the company’s executive leaders, be an ambassador for the organization, as well as build strong relationships with the media.

Essential Job Duties:

  • Create, communicate and implement the vision, mission, and overall direction for the Corporate Communications department

  • Achieve the department’s overall strategic goals and contribute to the key objectives of the business as determined by the organization’s strategic plan

  • Lead, guide, direct, and evaluate the work of department leaders, including directors, associate directors, and senior managers

  • Form, staff, guide, lead and manage an organization of sufficient capability and size to accomplish the department’s objectives

  • Evaluate the success of the department and analyze if the organization is achieving the overall success that the department budgeted for, planned for, and strategically aimed to accomplish

  • Maintain awareness of the external competitive landscape, industry best practices, and new developments and emerging standards that may be opportunities for the organization or the department

  • Lead, guide and implement other critical communication initiatives as assigned by the EVP, Chief External Affairs Officer

Public Relations & External Communications

  • Guide the development and implementation of strategic public and media relations plans for Zovio and its subsidiaries, and for Ashford University (until the transition and services agreement is complete) to include all media relations, corporate messaging initiatives, external communications, promotion opportunities, etc

  • Lead Zovio social media and ensure social media strategies directly support reputation management, stakeholder and employee engagement initiatives and talent acquisition goals. Develop plans for earned and paid social engagement

  • Direct the strategy for CEO and other key ELT members, social media channels, including overseeing content creation and monitoring, ensuring content meets all established goals. Support subsidiaries or business segments with social media support as needed

  • Ensure consistent messaging in all external corporate communications vehicles, leveraging the full array of communication solutions

  • Guide the development and implementation of external communication plans; lead critical issue management programs for specific events, and manage direct communication with all key stakeholders in a crisis situation

  • Lead the development of external communications initiatives that promote, enhance, and protect the organization’s brand reputation

  • Provide executive oversight for all interaction with the media

  • Serve as the company’s senior point of media contact, develops relationships with key business and education reporters and editors at the national, trade, and local levels

  • Represent Zovio, as appropriate in outside forums, associations, and groups

  • Identify unscheduled news release opportunities and direct timely turnaround and all required approvals

  • Support Investor Relations as needed

Corporate Communications

  • Direct the development and execution of internal communications strategies that support the key business objectives for Zovio and any subsidiary

  • Guide creation of a strategy for employee intranet and development of new internal communication tools

  • Serve as executive communications advisor to the CEO, senior executives, and business leaders and provide ongoing counsel for complex, critical communication messaging

  • Lead external communications strategy for the company, directly manage response for external events, and partnering closely with senior executives, business leaders, government relations, regulatory affairs, general counsel, outside counsel, and others, as needed

  • Direct strategic communications planning for internal organizational needs including change management, employee engagement, values-based communications, and reorganizations

  • Facilitate collaboration between communications department and all appropriate stakeholders to holistically develop and deliver employee communications and/or communication plans while simultaneously ensuring alignment of messages across the company and/or target audiences

  • Identify challenges and emerging issues faced by the organization, determine areas where communication could help provide solutions and oversee the development and implementation of communications strategies and initiatives to support these opportunities

Minimum Requirements :

  • Extensive experience (15+ years) in Communications, Public Relations, Journalism, or a related field

  • Employee Communications, External Communications, Social Media, Media Relations and Public Relations management experience

  • Demonstrated ability to deliver communication programs that effectively connect to the business strategy

  • Outstanding interpersonal skills, including the ability to work effectively in a team environment, able to quickly earn the confidence and trust of business leaders

  • Proven ability to lead programs and manage team members to deliver high-quality thinking and results quickly and within tight timetables

  • Vast experience in developing and executing internal communication programs that embrace all areas of workplace communication

  • Experience with multiple company intranets

  • Strong attention to detail with the ability to manage multiple activities

  • Thorough knowledge of the local, regional and national media

  • Strong competency in all media relations tools and systems

  • Strong writing, editing, interviewing, media-spokesperson and strategic communications-planning abilities

  • Detail-oriented with strong organizational skills, excellent follow-through, and project management skills

  • Strong commitment to quality and accuracy

Preferred Qualifications:

  • Government Affairs experience a plus

  • Success with digital communications tools such as social networking and videoblogging

  • Experience working for a technology company or agency experience supporting a technology-led business

Education:

  • Bachelor’s Degree in Journalism, Public Relations, Communications, or a related field

  • Master’s Degree preferred

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

DirectEmployers