Zovio Careers

Job Information

Zovio Workplace Services Coordinator I in Chandler, Arizona

At Zovio, we’re doing something different, and we want you to be a part of it. To put it simply, we’re all here to meet the needs of today’s learners. Whether that’s by helping them get a college degree or by providing them specific, focused training, we’re all about making it possible for people to achieve their aspirations and dreams. We partner with higher education institutions and employers to make that happen.

With our mission to innovate and take bold steps forward in education as a leading education technology services provider, we are an entrepreneurially-minded organization looking to the future—but with more than a decade of experience and resources backing us up! We have a culture of Passion , Innovation and Teamwork , and are full of ambitious people that, like you, support our commitment to putting people first. If you want to know more about us, be sure to check out Zovio.com.

Job Description:

The Facilities/Operations Workplace Services Coordinator I position is a full-time, on-site employment opportunity. Under limited supervision, the WPSC will create an environment where guests and employees feel welcome, safe and comfortable and will manage operational aspects of our Chandler, AZ office facilities.

Essential Responsibilities:

  • Use independent judgment and initiative to anticipate and address operational needs related to Facilities

  • Greet and register guests/visitors in the reception area and notify their respective hosts; provide the highest level of customer service in response to all guest and employee inquiries

  • Ensure the office remains secure by closely following guest and visitor procedures; escalate issues as necessary

  • Coordinate and assist security administrator or designated individual with access control permissions. Manage and complete assigned work tickets submitted through enterprise work order management system to ensure completion within established service level targets

  • Coordinate and assist in the management of various employee support programs, (i.e. parking and public transit pass program management) including all administrative aspects

  • Provide general administrative assistance to the team and wider business partners as required; participating and providing support in ad hoc admin and project support as needed

  • Monitor, track and order supplies and associated costs and track and receive deliveries; coordinate and assist in processing all Facilities-related purchases through the enterprise purchasing system

  • Coordinate and assist in activities associated with new hire experience including, employee badge printing and activation, name plate ordering, printing activation, and, if applicable, transportation pass ordering and building badge activation

  • Perform all assignments in accordance with Zovio’s approved procedures; meet all of Zovio’s quality expectations in assigned tasks

  • Adhere to industry safety standards and requirements of Zovio at all times

  • Act as a successful team member by being receptive to feedback/coaching, follow standard operating procedures, display reliability and have a willingness to develop and consistently improve

Preferred Experience:

  • 3-5 years Administrative experience

  • Proficient computer skills: Microsoft Word, Excel, PowerPoint, Outlook

  • Excellent interpersonal and communication skills (both verbal and written); proven ability to research, follow-up and resolve sensitive issues in a timely manner

  • Strong commitment to delivering high quality customer service to guests and colleagues; demonstrated ability to work cooperatively with others

  • Ability to use logic and reason to solve problems and challenges in a manner that creates the best possible solution

  • Ability to prioritize multiple simultaneous projects and tasks, ensuring deadlines and quality thresholds are met

  • Knowledge of principles and processes for providing exceptional customer service

  • Knowledge of enterprise purchasing policy and procurement systems

  • Knowledge of Enterprise work order and workflow management systems

Education:

  • Bachelor’s degree from an accredited institution is preferred

Who you are:

  • You want to share what you know and learn what you don’t

  • You don’t settle for good , you strive for great

  • You crave change, you embrace it

  • You are bold and challenge the traditional way of thinking, bring new ideas to the table

Why Us?

  • We’re an organization changing and shaping the lives of learnings across the country. Whether directly or indirectly, you’ll be helping make a real difference in the world.

  • Our environment and culture encourages collaboration, requires communication and rewards risk-taking.

  • We try hard to provide a good work life balance. We think we’re a great place to work that also allows you to have down time with friends and family.

  • We believe in giving back to the communities in which we live and work. In fact, we offer 16 hours of paid time off for you to volunteer, in addition to your vacation days and company holidays.

  • We want you to live a healthy lifestyle, and offer wellness programs, fitness centers, and onsite health clinics.

  • Zovio is an Equal Opportunity Employer. Diversity of thought, culture, identity, and experience are important for what we’re doing. If everyone here thought alike, we’d never come up with anything new, much less anything bold or innovative. We want you to be your whole self here, and appreciate the unique nature of the people around you, too.

Zovio’s purpose is to help everyone be in a class of their own.

#BringIt

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

DirectEmployers