Zovio Careers

Job Information

Zovio Academic Advisor I in Denver, Colorado

Academic Advisor

The Academic Advisor guides students through their educational journey by providing educational advisement and helping the students navigate through university policies & procedures. Our goal is to provide quality, innovative education & technology services to enrich the lives of those we serve: our students.

You will be working in a high energy, fast paced environment, where you can make a positive impact in our students’ lives, while growing your own career.

The Academic Advisor is a full-time employment opportunity. This role manages a student case load, by providing educational advisement while helping students navigate university policies and procedures. Relying, heavily on strong communication skills via phone, email and chat to ensure a positive student experience, focused on building rapport, student retention and graduation.

All Academic Advisors work in team atmospheres. Sharing the responsibility of coaching and advising any student when needed. By working closely with all other departments, their manager and peers.

About Us:

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments:

Truly Personalized - Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed - In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition - Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

Position Summary:

The Academic Advisor I position is a full-time employment opportunity. This role manages a student case load, by providing educational advisement while helping students navigate university policies and procedures. Relying, heavily on strong communication skills via phone, email and chat to ensure a positive student experience, focused on building rapport, student retention and graduation.

All Academic Advisors work in team atmospheres. Sharing the responsibility of coaching and advising any student when needed. By working closely with all other departments, their manager and peers.

Essential Job Duties

  • Understanding, pursuit, and fulfillment of the University’s mission

  • Student case load management – Persistence, Coaching, Financial Literacy

  • Correspond via phone and email with students on a regular basis to ensure student retention and student success

  • Proven interpersonal communication skills, including the ability to effectively interact with a diverse student population

  • Diagnose individual student areas of opportunity in areas such as time management, technical skills, or classroom proficiency, and use available resources to improve student success

  • Develop rapport and constructive working relationships with all students and staff

  • Closely monitor student attendance and grades in database to assure retention and progression

  • Ability to work effectively in a changing environment that is subject to frequent interruptions

  • Consistent ability to meet and or exceed department expectations

  • Compliance with all external regulatory and Ashford University policies and procedures

  • Management of student information system data integrity and security

  • Maintain active engagement with students through effective and personalized communication, while assessing the student’s likelihood of success and service level needed

  • Create and execute a daily, weekly and monthly communication/contact plan to ensure successful course completion and persistence in degree programs

  • Closely monitor student attendance and grades in database to ensure persistence and progression

Additional Job Duties (include but are not limited to):

  • Evaluate student requests, identify issues, and determine appropriate means for resolution

  • Define and interpret Ashford University policies and procedures for students

  • Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs

  • Work closely with other staff including enrollment services, student accounts, student finance, academics and registrar

  • Communicate ideas for policy and procedure improvements to leadership

  • Exercises independent judgment and effective critical thinking skills

Minimum Requirements

  • 1-2 years in higher education and academic advising

  • Excellent oral and written communication skills

  • Proficient in the use of Microsoft Word, Excel spreadsheets and Microsoft Outlook to manage communication and work flow.

  • Able to research, gather data, compile information, and prepare reports

  • Able to investigate, analyze information, and draw conclusions

  • Able to engage in critical thinking and exercise independent judgment

  • Able to maintain confidentiality and manage confidential informati

  • Preferred Qualifications:

  • Knowledge of federal financial aid programs and regulations

  • Knowledge of online distance education model and success strategies

  • Experience with Campus Vue

  • Knowledge of customer service strategies and conflict resolution

Education:

  • Bachelor’s degree required

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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