Zovio Careers

Job Information

Zovio Enrollment Advisor (Multiple Positions Available) in Denver, Colorado

The Enrollment Advisor position is a full-time employment opportunity. The Enrollment Advisor guides prospective and current students through one of the most important decisions they will ever make…the decision to earn their degree. You will use your already fine-tuned critical thinking skills to help students overcome a myriad of obstacles and open the door to endless possibilities. In addition, you will be working in a high energy, fast paced environment where you will be challenged by your peers and managers to push yourself to new heights, and all of this in one of the fastest growing industries over the last decade! We are defining the new normal and we need people like you to help us achieve that.

The ideal candidate should possess:

  • The will to succeed and provide opportunities for your students and their families for generations to come!

  • The ability to work in a team environment (must play nice in the sandbox!).

  • An Award-Winning positive attitude despite all circumstances and a willingness to share your successes (we want you to help others become the over-achiever YOU already are).

  • Drive & Persistence – We are looking for the BEST, not the rest.

  • An understanding of the value of a college degree.

  • Relationship building skills that will inspire your students to refer their friends and family to attend the University as well.

  • A proven track record of results-oriented success and/or phenomenal customer service.

  • Flexibility – Some days might require 50 phones calls, others 250. Whatever it takes to get the job done!

  • Strong computer skills (Our motto after all is “Technology changes everything”).

Essential Job Duties:

  • Identifying and Qualifying Prospective Students.

  • Represent the organization’s brand well and carry the sense of the organization’s mission through each interaction.

  • Maximize opportunities with potential students with regard to outbound telephone calls with the intent to qualify prospective students regarding the enrollment services process and program offerings consistent with the University’s academic catalogs and/or University websites. Enrollment Advisors should be prepared to make as many as 250 phone calls in a day.

  • Develop and adhere to an effective call strategy that includes communicating effective messages to potential students either through oral or written communications. This call strategy may be long term based on student circumstances and needs.

  • Schedule and conduct enrollment services interviews.

  • Identify and address concerns of prospective students.

  • Must have the ability to meet the needs of a diverse student population in order to ensure an overall positive back-to-school experience.

  • Student Progression/Servicing Existing Students/Administrative Time.

  • Follow up with current students through the completion of their first course to ensure student support and success.

  • Develop and implement a strategy for successful student progression.

  • Develop a network of students in order to generate recommendations to the university (friends, family, etc.).

  • We are a learning organization – that being said, we expect you to participate in various professional development/career pathing opportunities in order to bring ‘your best self’ to work daily.

  • Participate and successfully complete all required company and University training.

  • Ability to reach the minimum expectations as laid out for the Enrollment Advisor position (failure to do so could result in termination).

Additional Job Duties (include but are not limited to):

  • Regular, reliable attendance which adheres to assigned work schedule including proper log in/log out for time recording, and meal and rest periods.

  • Responsible for adhering to a well-structured work day.

  • Proactively partner with various Student Facing Departments to ensure student success.

  • Ability to work closely with managers and/or peers in a team environment.

  • Ability to accept and implement coaching and feedback.

  • Adherence to all company and university policies. Comply with state and federal laws. Upholds the company and University compliance standards.

  • Ability to access company and University resources in order to maintain up to date knowledge about programs and process.

  • Communicate (oral and written communications) professionally with internal and/or external customers only utilizing approved University templates.

  • Maintain attention to detail with respect to enrollment process.

  • Maintain accurate and timely notes in student population management tools.

  • Create a student experience that generates excitement about our programs such that students want to share their enthusiasm with others.

  • Other duties consistent with this position as assigned.

Minimum Requirements:

  • 1 year of relevant experience.

  • Computer Skills: Proficient with Microsoft Office Suite; other systems knowledge required.

  • Writing and Communication Skills: Ability to effectively communicate with both internal and external stakeholders.

  • Demonstrate high level attention to detail to ensure accuracy of student documents.

  • Ability to adapt in a changing environment.

Preferred Qualifications:

  • Relatable CRM experience

Education:

  • A minimum of 60 college level credits and 1 year relevant experience is required.

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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