Zovio Careers

Job Information

Zovio Enrollment Services Advisor in Denver, Colorado

The Enrollment Services Advisor guides prospective and current students through one of the most important decisions they will ever make…the decision to earn their degree. Our goal to our students is to provide quality, innovative education, and technology services to enrich the lives of those we serve.

You will be working in a high energy, fast paced environment where you can make an impact and expand your career. Come join the family where our team members are cared for with our outstanding Total Rewards package, so that we can focus on setting our students up for success.

The ideal candidate should possess:

• The will to succeed and provide opportunities for your students through care and passion in each and every interaction

• An “always do the right thing” mentality

• Drive and persistence with a proven track record of results-oriented success and/or phenomenal customer service.

• Desire and willingness to learn and grow in the role through ongoing development

• An Award-Winning positive attitude through all circumstances and an eagerness to share your successes.

• The ability to shares ideas in a collaborative team environment

About Us:

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments:

Truly Personalized - Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed - In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition - Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

Essential Job Duties:

  • Identifying and Qualifying Prospective Students.

  • Represent the organization's brand well and carry the sense of the organization's mission through each interaction.

  • Maximize opportunities with potential students with regard to outbound telephone calls with the intent to qualify prospective students regarding the enrollment services process and program offerings consistent with the University's academic catalogs and/or University websites.

  • Develop and adhere to an effective call strategy that includes communicating effective messages to potential students either through oral or written communications. This call strategy may be long term based on student circumstances and needs.

  • Identify and address concerns of prospective students.

  • Must have the ability to meet the needs of a diverse student population in order to ensure an overall positive “back-to-school” experience.

  • Follow up with current students through the completion of their first course to ensure student support and success.

  • Develop and implement a strategy for successful student progression.

  • Develop a network of students in order to generate recommendations to the university (friends, family, etc.).

  • We are a learning organization -- that being said, we expect you to participate in various professional development/career pathing opportunities in order to bring 'your best self' to work daily.

  • Participate and successfully complete all required company and University training.

  • Ability to reach the minimum expectations as laid out for the Enrollment Advisor position

Additional Job Duties (include but are not limited to):

  • Regular, reliable attendance which adheres to assigned work schedule including proper log in/log out for time recording, and meal and rest periods.

  • Responsible for adhering to a well-structured work day.

  • Proactively partner with various Student Facing Departments to ensure student success.

  • Ability to work closely with managers and/or peers in a team environment.

  • Ability to accept and implement coaching and feedback.

  • Adherence to all company and university policies. Comply with state and federal laws. Upholds the company and University compliance standards.

  • Ability to access company and University resources in order to maintain up to date knowledge about programs and process.

  • Communicate (oral and written communications) professionally with internal and/or external customers only utilizing approved University templates.

  • Maintain attention to detail with respect to enrollment process.

  • Maintain accurate and timely notes in student population management tools.

  • Create a student experience that generates excitement about our programs such that students want to share their enthusiasm with others.

  • Other duties consistent with this position as assigned.

Minimum Requirements:

  • 1 year of relevant customer service experience for an ESA I role

  • 2 years of relevant customer service experience for an ESA II role

  • 3 years of relevant customer service experience for an ESA III role

  • Ability to consistently engage with prospective students interested in attending Ashford University

  • Providing a clear understanding to potential and enrolled students of the academic journey through the university

  • First-class customer service that provides a unique experience to students, internal, and external stakeholders

  • Demonstrating a high-level of attention to detail, while working in several different systems, to ensure accuracy of student information

  • Creative mindset that continues to enhance the student experience and work-flow processes of the department

  • Ability to adapt in a fast-pace, ever-changing work environment

  • Thorough understanding and compliance of policies and procedures set by federal and university guidelines

Preferred Qualifications:

  • Phone based experience interacting with customers or clients. Enrollment Advisor experience a plus.

Education:

  • A Bachelor’s degree or 60 college level credits and relevant experience is required.

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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