Zovio Careers

Job Information

Zovio Document Review Coordinator in San Diego, California

At Zovio, we’re doing something different, and we want you to be a part of it. To put it simply, we’re all here to meet the needs of today’s learners. Whether that’s by helping them get a college degree or by providing them specific, focused training, we’re all about making it possible for people to achieve their aspirations and dreams. We partner with higher education institutions and employers to make that happen.

With our mission to innovate and take bold steps forward in education as a leading education technology services provider, we are an entrepreneurially-minded organization looking to the future—but with more than a decade of experience and resources backing us up! We have a culture of Passion , Innovation and Teamwork , and are full of ambitious people that, like you, support our commitment to putting people first. If you want to know more about us, be sure to check out Zovio.com.

Job Description:

*This is a temporary position*

The ZES Document Review Coordinator (DRC) position is a full-time employment opportunity. Under limited supervision, the DRC will be responsible for reviewing student documents that support enrollment and progression in corporate product offerings, including Tuition Benefit and Full Tuition Grant programs. The position will provide support to the ZES Document Review Manager, as assigned, to identify and address process gaps that inhibit efficient management of corporate programs and the students enrolled in them.

Essential Job Duties:

  • Review and process all initial enrollment documents, specifically required for students to enroll in corporate grant programs; annual renewal documents, required for students to remain eligible for corporate grant programs; all course-by-course proof of funding documents.

  • Manage student populations through appropriate document and student group controls.

  • Set and comply with Service Level Agreements for document processing completion timelines.

  • Maintain SOX compliance by ensuring all document-related controls are in place and effective.

  • Adhere to all FERPA guidelines and other governing regulations related to student and consumer privacy and security.

Additional Job Duties (include but are not limited to):

  • Monitor student document completion, alert partner-staff groups when student intervention is needed.

  • Track and perform initial review of applications and/or documents required for Education Partnerships department and team members to perform business functions nation-wide.

  • Special projects as assigned by the Document Review Manager, Operations Manager, or Sr Director of ZES Operations & Product Development.

  • Prepare reports and presentations using PowerPoint, Excel, or other programs.

  • Act as a successful team member by being receptive to feedback/coaching, follow standard operating procedures, display reliability and have a willingness to develop and consistently improve.

  • Be an active member of a cross-departmental team that must be highly adaptive to unique circumstances of individual partners and dedicated to continuous improvement.

Minimum Requirements:

  • Excellent communication skills (both verbal and written), ability to research, follow up and resolve sensitive issues

  • Proficient computer skills: Microsoft Word, Excel, PowerPoint, Outlook

  • Knowledge of principles and processes for providing exceptional customer service

  • Strong interpersonal and communication skills

  • 1-2 years’ experience in an office environment

  • Ability to prioritize multiple simultaneous projects and tasks, ensuring deadlines and quality thresholds are met

Preferred Qualifications:

  • One (1) year experience in education or finance highly preferred

  • One (1) year experience working with corporate partners highly preferred

  • Experience with CampusVue

  • Familiarity with CampusVue reporting

  • Experience with SharePoint (prefer O365, 2007/2010 acceptable)

Education:

  • Associate’s degree required

  • Bachelor’s degree highly preferred

Who you are:

  • You want to share what you know and learn what you don’t

  • You don’t settle for good , you strive for great

  • You crave change, you embrace it

  • You are bold and challenge the traditional way of thinking, bring new ideas to the table

Why Us?

  • We’re an organization changing and shaping the lives of learnings across the country. Whether directly or indirectly, you’ll be helping make a real difference in the world.

  • Our environment and culture encourages collaboration, requires communication and rewards risk-taking.

  • We try hard to provide a good work life balance. We think we’re a great place to work that also allows you to have down time with friends and family.

  • We believe in giving back to the communities in which we live and work. In fact, we offer 16 hours of paid time off for you to volunteer, in addition to your vacation days and company holidays.

  • We want you to live a healthy lifestyle, and offer wellness programs, fitness centers, and onsite health clinics.

  • Zovio is an Equal Opportunity Employer. Diversity of thought, culture, identity, and experience are important for what we’re doing. If everyone here thought alike, we’d never come up with anything new, much less anything bold or innovative. We want you to be your whole self here, and appreciate the unique nature of the people around you, too.

Zovio’s purpose is to help everyone be in a class of their own.

#BringIt

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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