Zovio Enrollment Advisor (Multiple Positions Available) in San Diego, California
At Zovio, we’re doing something different, and we want you to be a part of it. To put it simply, we’re all here to meet the needs of today’s learners. Whether that’s by helping them get a college degree or by providing them specific, focused training, we’re all about making it possible for people to achieve their aspirations and dreams. We partner with higher education institutions and employers to make that happen.
With our mission to innovate and take bold steps forward in education as a leading education technology services provider, we are an entrepreneurially-minded organization looking to the future—but with more than a decade of experience and resources backing us up! We have a culture of Passion , Innovation and Teamwork , and are full of ambitious people that, like you, support our commitment to putting people first. If you want to know more about us, be sure to check out Zovio.com.
100% Tuition Paid for - Bachelors and Masters Degree
The ideal candidate should possess:
The will to succeed and provide opportunities for your students and their families for generations to come!
The ability to work in a team environment (must play nice in the sandbox!).
An Award-Winning positive attitude despite all circumstances and a willingness to share your successes (we want you to help others become the over-achiever YOU already are).
Drive & Persistence – We are looking for the BEST, not the rest.
An understanding of the value of a college degree.
Relationship building skills that will inspire your students to refer their friends and family to attend the University as well.
A proven track record of results-oriented success and/or phenomenal customer service.
Flexibility – Some days might require 50 phones calls, others 250. Whatever it takes to get the job done!
Strong computer skills (Our motto after all is “Technology changes everything”).
Essential Job Duties:
Identifying and Qualifying Prospective Students.
Represent the organization’s brand well and carry the sense of the organization’s mission through each interaction.
Maximize opportunities with potential students with regard to outbound telephone calls with the intent to qualify prospective students regarding the enrollment services process and program offerings consistent with the University’s academic catalogs and/or University websites. Enrollment Advisors should be prepared to make as many as 250 phone calls in a day.
Develop and adhere to an effective call strategy that includes communicating effective messages to potential students either through oral or written communications. This call strategy may be long term based on student circumstances and needs.
Schedule and conduct enrollment services interviews.
Identify and address concerns of prospective students.
Must have the ability to meet the needs of a diverse student population in order to ensure an overall positive back-to-school experience.
Student Progression/Servicing Existing Students/Administrative Time.
Follow up with current students through the completion of their first course to ensure student support and success.
Develop and implement a strategy for successful student progression.
Develop a network of students in order to generate recommendations to the university (friends, family, etc.).
We are a learning organization – that being said, we expect you to participate in various professional development/career pathing opportunities in order to bring ‘your best self’ to work daily.
Participate and successfully complete all required company and University training.
Ability to reach the minimum expectations as laid out for the Enrollment Advisor position (failure to do so could result in termination).
Additional Job Duties (include but are not limited to):
Regular, reliable attendance which adheres to assigned work schedule including proper log in/log out for time recording, and meal and rest periods.
Responsible for adhering to a well-structured work day.
Proactively partner with various Student Facing Departments to ensure student success.
Ability to work closely with managers and/or peers in a team environment.
Ability to accept and implement coaching and feedback.
Adherence to all company and university policies. Comply with state and federal laws. Upholds the company and University compliance standards.
Ability to access company and University resources in order to maintain up to date knowledge about programs and process.
Communicate (oral and written communications) professionally with internal and/or external customers only utilizing approved University templates.
Maintain attention to detail with respect to enrollment process.
Maintain accurate and timely notes in student population management tools.
Create a student experience that generates excitement about our programs such that students want to share their enthusiasm with others.
Other duties consistent with this position as assigned.
1 year of relevant experience.
Computer Skills: Proficient with Microsoft Office Suite; other systems knowledge required.
Writing and Communication Skills: Ability to effectively communicate with both internal and external stakeholders.
Demonstrate high level attention to detail to ensure accuracy of student documents.
Ability to adapt in a changing environment.
- Relatable CRM experience
- 30 credits hours or a comparable amount of enrollment experience with some college credits.
Who you are:
You want to share what you know and learn what you don’t
You don’t settle for good , you strive for great
You crave change, you embrace it
You are bold and challenge the traditional way of thinking, bring new ideas to the table
We’re an organization changing and shaping the lives of learnings across the country. Whether directly or indirectly, you’ll be helping make a real difference in the world.
Our environment and culture encourages collaboration, requires communication and rewards risk-taking.
We try hard to provide a good work life balance. We think we’re a great place to work that also allows you to have down time with friends and family.
We believe in giving back to the communities in which we live and work. In fact, we offer 16 hours of paid time off for you to volunteer, in addition to your vacation days and company holidays.
We want you to live a healthy lifestyle, and offer wellness programs, fitness centers, and onsite health clinics.
Zovio is an Equal Opportunity Employer. Diversity of thought, culture, identity, and experience are important for what we’re doing. If everyone here thought alike, we’d never come up with anything new, much less anything bold or innovative. We want you to be your whole self here, and appreciate the unique nature of the people around you, too.
Zovio’s purpose is to help everyone be in a class of their own.