Zovio Careers

Job Information

Zovio Enrollment Coach (Multiple Positions Available) in San Diego, California

At Zovio, we’re doing something different, and we want you to be a part of it. To put it simply, we’re all here to meet the needs of today’s learners. Whether that’s by helping them get a college degree or by providing them specific, focused training, we’re all about making it possible for people to achieve their aspirations and dreams. We partner with higher education institutions and employers to make that happen.

With our mission to innovate and take bold steps forward in education as a leading education technology services provider, we are an entrepreneurially-minded organization looking to the future—but with more than a decade of experience and resources backing us up! We have a culture of Passion , Innovation and Teamwork , and are full of ambitious people that, like you, support our commitment to putting people first. If you want to know more about us, be sure to check out Zovio.com.

Position Summary:

Job Description:

The Enrollment Coach I guides applicants and current students through one of the most important decisions they will ever make… Turning their dream of earning a degree into reality. The Enrollment Coach I will be the primary source of support for students as they progress through their first course. You will use your already fine-tuned critical thinking skills to help students navigate a myriad of complexities involved with this life change, and open the door to endless possibilities. In addition, you will be working in a high energy, fast paced environment where you will be challenged by your peers and managers to push yourself to new heights, and all of this in one of the fastest growing industries over the last decade! We are defining the new normal and we need people like you to help us achieve that.

The ideal candidate should possess:

  • The will to succeed and provide opportunities for your students and their families for generations to come!

  • An acute attention to detail and organizational skills to effectively manage your student population.

  • The ability to work in a team environment (must play nice in the sandbox!).

  • An Award-Winning positive attitude despite all circumstances and a willingness to share your successes (we want you to help others become the over-achiever YOU already are).

  • Drive & Persistence – We are looking for the BEST.

  • An understanding of the value of a college degree (Bachelor’s degree is required).

  • Relationship building skills that will inspire your students to refer their friends and family to attend the University as well.

  • A proven track record of results-oriented success and/or phenomenal customer service.

  • Flexibility – Some days might require 50 phones calls, others 250. Whatever it takes to meet your students where they are and provide a superior student experience.

  • Strong computer skills (Our motto after all is “Delivering change that matters”).

Essential Job Duties:

  • Clearing obstacles, outlining a clear path to first course preparation, and providing superior student support throughout their first course.

  • Manage your student case load, reporting regularly to leadership on student progress – Document collection, Classroom tours, Grading, Student orientation, Week 1-6 assignments and point totals, Persistence, Coaching, Financial Literacy.

  • Correspond via multi modal communication methods i.e. phone/email/sms/chat with students on a regular basis to ensure student retention and student success.

  • Assist students with financial and other payment option paperwork to be inclusive of all payment options and documentation completion.

  • Diagnose individual student success opportunities in areas such as time management, technical skills, or classroom proficiency, and use available resources to improve student success.

  • Conduct introductory virtual classroom tour and help students acclimate to the online classroom environment.

  • Develop rapport and constructive working relationships with all students and staff.

  • Closely monitor student attendance and grades in database to assure positive retention and progression to future courses.

  • Represent the organization’s brand well and infuse the organization’s mission through each interaction internal or external.

  • Maximize opportunities with potential students with regard to outbound telephone calls with the intent to prepare and ensure success for each student interaction. Enrollment Coaches should be prepared to make as many as 250 phone calls in a day.

  • Develop and adhere to an effective call strategy that includes communicating effective messages to your student base either through oral or written communications. This call strategy may be long term based on student circumstances and needs.

  • Identify and address concerns of applicants and active students; finding solutions that lead to success.

  • Diagnose, align with, and meet the needs of a diverse student population in order to ensure an overall positive back-to-school experience.

  • Follow up with current students, as prescribed, through the completion of their first course to ensure student support and success.

  • Develop and implement a strategy for successful student progression.

  • Develop a network of students in order to generate recommendations to the university (friends, family, etc.).

  • Reengage past students to get back on track towards academic success that faced roadblocks and did not complete their initial course.

  • We are a learning organization – that being said, we expect you to participate in various professional development/career pathing opportunities in order to bring ‘your best self’ to work daily.

  • Participate and successfully complete all required company and University training.

Additional Job Duties (include but are not limited to):

  • Regular, reliable attendance which adheres to assigned work schedule including proper log in/log out for time recording, and meal and rest periods.

  • Responsible for adhering to a well-structured work day.

  • Proactively partner with various Student Facing Departments to ensure student success.

  • Ability to work closely with managers and/or peers in a team environment.

  • Ability to accept and implement coaching and feedback.

  • Adherence to all company and university policies. Comply with state and federal laws. Upholds the company and University compliance standards.

  • Continually familiarize and educate self on company and University resources in order to maintain up to date knowledge about programs and process.

  • Communicate (oral and written communications) professionally with internal and/or external customers only utilizing approved University templates.

  • Maintain attention to detail with respect to enrollment process.

  • Maintain accurate and timely notes in student population management tools.

  • Create a student experience that generates excitement about our programs such that students want to share their enthusiasm with others.

  • Other duties consistent with this position as assigned.

Minimum Requirements:

  • 1 year of relevant experience.

  • Proven interpersonal communication skills, including the ability to effectively interact with a diverse student population.

  • Computer Skills: Proficient with Microsoft Office Suite; other systems knowledge required.

  • Writing and Communication Skills: Ability to effectively communicate with both internal and external stakeholders.

  • Ability to work effectively in a changing environment that is subject to frequent interruptions.

  • Demonstrate high level attention to detail to ensure accuracy of student documents.

  • Ability to adapt in a changing environment.

Preferred Qualifications:

  • Relatable CRM experience.

Education:

  • A Bachelor’s degree or 60 college level credits and 1 year relevant experience is required.

Who you are:

  • Integrity is more than a buzz word to you

  • You inspire others to learn more and become more

  • You make decisions and own it

  • You don’t settle for good , you strive for great

  • You crave change, you embrace it

Why Us?

  • We’re an organization changing and shaping the lives of learnings across the country. Whether directly or indirectly, you’ll be helping make a real difference in the world.

  • Our environment and culture encourages collaboration, requires communication and rewards risk-taking.

  • We try hard to provide a good work life balance. We think we’re a great place to work that also allows you to have down time with friends and family.

  • We believe in giving back to the communities in which we live and work. In fact, we offer 16 hours of paid time off for you to volunteer, in addition to your vacation days and company holidays.

  • We want you to live a healthy lifestyle, and offer wellness programs, fitness centers, and onsite health clinics.

  • Zovio is an Equal Opportunity Employer. Diversity of thought, culture, identity, and experience are important for what we’re doing. If everyone here thought alike, we’d never come up with anything new, much less anything bold or innovative. We want you to be your whole self here, and appreciate the unique nature of the people around you, too.

Zovio’s purpose is to help everyone be in a class of their own.

#BringIt

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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