Zovio Careers

Job Information

Zovio People Team, Service Center Coordinator in San Diego, California

Position Summary:

The People Team Service Center Coordinator position is a full-time employment opportunity reporting to the People Team Service Center Lead . The People Team Service Center Coordinator aides with and facilitates HR support for Zovio and its subsidiaries through the HR Service Center. The Service Center Coordinator assists the Service Center Lead with various HR tasks, and provides support on the administrative needs of the HR function.

Essential Job Duties:

  • Participates in maintenance of information in various HR information systems (ChatBot, Knowledge Base, Guidelines, etc.), escalating update requirements to the Service Center Lead in a timely manner

  • Audits data to ensure that Service Center performance reporting is accurate and meaningful; support with basic reporting needs

  • Assists with all separation activity, ensuring compliance with Company, State and Federal laws

  • Responds to questions via the Employee Service Center, directing employees to knowledge base articles and resources to support them in their needs

  • Provides information and routine guidance regarding the interpretation and application of a comprehensive range of human resources policies and procedures

  • Provides operational support of people team talent movement processes (offer letter generation, requisition monitoring, vendor support, etc.)

  • Handles requests for employment related changes

  • Partners to response to unemployment inquiries, routing to appropriate parties for support as needed

  • Conducts audits on required employment posters and updates posters by required date to ensure compliance with all federal and state laws

  • Manages tracking and administration of immigration program, escalating potential issues on timing to the Service Center Lead

  • Maintains employee file; retrieves information from physical and electronic files based on HR or Legal requests for various research and analysis

Preferred Qualifications

  • Bachelor's Degree in any field of study

  • Minimum of 3 years' related experience

  • Prior experience working in a case management or ticketing system, preferably JIRA

  • Ability to work independently and in teams to establish and maintain trust and credibility regarding HR matters

  • Demonstrated ability to handle highly sensitive data with confidentiality

  • Strong working knowledge of basic software applications (word-processing, database, spreadsheet, presentation) to perform accurate word-processing, data entry, etc.

  • Able to work flexible/extended hours as needed

  • Extremely organized, detail-oriented, and a fast learner

  • Team player with a high sense of urgency to interact at all levels of the organization

Education Requirements:

If a degree or education credit minimum is required for the position, all education must be conferred by a regionally accredited or approved nationally accredited institution. All candidates must provide proof of higher education (official transcripts) upon request.

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.