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Zovio Records Management Coord I in San Diego, California

The beginning of our student’s academic journey starts with you! If you have an eye for detail and a reputation for providing excellent customer service, we want to hear from you. The Records Management Coordinator I will work with our students in ensuring their academic transcripts from previous institutions are part of their student files with our university.

The Records Management Coordinator I position is a full-time employment opportunity supporting Ashford University’s Office of the Registrar. Reporting to the Manager of Records Management, the Records Management Coordinator I is responsible for working with a team towards the completion of student files in the admissions student life cycle.

Essential Job Duties:

  • Reviewing students’ applications, cross - referencing National Student Clearinghouse, updating transcript management system and requesting transcripts from previous institutions

  • Exercise good judgment when applying business and procedural knowledge within the positions area of responsibility providing solid justification

  • Contacting previous institutions for status update on transcript requests

  • Student and school communication to ensure receipt of transcript/documents for admission requirements

  • Accurate and efficient review of transcript/document in student file

  • Responsible for moderate/high level of incoming and outgoing phone calls with students, internal departments and external institutions

  • Experience de-escalating customer concerns, while providing support and conflict resolution to student concerns

  • Responsible for high volume incoming and outgoing student email communication

  • Follow University policies and procedures

  • Other duties as assigned

Minimum Requirements:

  • Ability to maintain and update Excel spreadsheets

  • Experience using Microsoft Word to edit and customize content/documents

  • Strong organizational skills, track record of success while multi-tasking

  • Focusing on attention to detail

  • Ability to clearly and concisely communicate verbally

  • Strong interpersonal, written and verbal communication skills

  • Strong customer service experience/skills

  • Utilize multiple systems to access, manage, and complete daily workload assignments

Preferred Qualifications:

  • Previous experience in higher education, call center, fast-paced office environment and/or document review/assessment

  • Experience in handling multi-line phone system

Education:

  • Bachelor’s Degree preferred. In lieu of degree, candidates with 1-2 years’ excellent customer service/call center experience will be considered.

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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