Zovio Records Management Coord I in San Diego, California
The beginning of our student’s academic journey starts with you! If you have an eye for detail and a reputation for providing excellent customer service, we want to hear from you. The Records Management Coordinator I will work with our students in ensuring their academic transcripts from previous institutions are part of their student files with our university.
The Records Management Coordinator I position is a full-time employment opportunity supporting Ashford University’s Office of the Registrar. Reporting to the Manager of Records Management, the Records Management Coordinator I is responsible for working with a team towards the completion of student files in the admissions student life cycle.
Essential Job Duties:
Reviewing students’ applications, cross - referencing National Student Clearinghouse, updating transcript management system and requesting transcripts from previous institutions
Exercise good judgment when applying business and procedural knowledge within the positions area of responsibility providing solid justification
Contacting previous institutions for status update on transcript requests
Student and school communication to ensure receipt of transcript/documents for admission requirements
Accurate and efficient review of transcript/document in student file
Responsible for moderate/high level of incoming and outgoing phone calls with students, internal departments and external institutions
Experience de-escalating customer concerns, while providing support and conflict resolution to student concerns
Responsible for high volume incoming and outgoing student email communication
Follow University policies and procedures
Other duties as assigned
Ability to maintain and update Excel spreadsheets
Experience using Microsoft Word to edit and customize content/documents
Strong organizational skills, track record of success while multi-tasking
Focusing on attention to detail
Ability to clearly and concisely communicate verbally
Strong interpersonal, written and verbal communication skills
Strong customer service experience/skills
Utilize multiple systems to access, manage, and complete daily workload assignments
Previous experience in higher education, call center, fast-paced office environment and/or document review/assessment
Experience in handling multi-line phone system
- Bachelor’s Degree preferred. In lieu of degree, candidates with 1-2 years’ excellent customer service/call center experience will be considered.
Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.
Zovio’s purpose is to help everyone be in a class of their own.
Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.
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In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.
Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.
We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.
Passion | Bring it.
We take pride in what we do and have fun doing it.
Innovation | Ignite bold ideas.
We challenge the traditional way of thinking.
Teamwork | Our teams work.
We share knowledge to get the best solutions.