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Job Information

Zovio Transfer Records Manager in San Diego, California

Position Summary:

The Transfer Records Manager position is a full-time employment opportunity. Responsible for the organization and administration of various functions of a Records Management Team in the Registrar’s Department, including oversight of requesting and receiving of all transcripts, follow up and completion of student admission files. Responsible for quality assurance and on-going internal review of transcript processing. Provides administrative directions, support, and leadership for staff. The position reports to the Associate University Registrar.

Essential Job Duties:

Strategy & Vision

  • Collaborates with peer departments to ensure processes and procedures in their department support the student experience.

  • Creates a positive work environment that aligns with Great Places to Work guidelines.

  • Challenges process in order to promote efficiency and positive change.

  • Creates and provides professional development opportunities that align with the organizations mission and promote university values.

  • Provides training and growth opportunities to all team members.

Leadership & Decision-Making Responsibilities

  • Utilizes organizational and time management skills to manage daily workload and meet service level and rigorous deadlines.

  • Works directly with students and peer department when issues arise in order to deescalate the issue, and provide solutions.

  • Uses interpersonal, written and verbal communication skills to remove roadblocks, complete daily tasks and meet department goals

  • Promotes collaboration though transparency and continuous communication.

  • Applies good independent judgment and superior problem solving skills to resolve issues.

  • Motivates and engages staff to meet performance goals and expectations through open communication and empowerment.

Key Tasks

  • Ensuring the efficiency and effectiveness of the admission and matriculation of students

  • Managing quality assurance and on-going internal review of transcript processing

  • Provides administrative directions, support, and leadership for staff

  • Complete projects as assigned, within established timeframes and adhering to academic standards and departmental quality standards

  • Monitor, develop, organize, maintain, and administer the standard operating procedures for the registrar’s office in compliance with university policies and regulations applicable to the higher education environment.

  • Provide service to military and veteran students in accordance with all policies, procedures, regulations and best practices for serving military and veteran students, including but not limited to: (1) the Department of Defense Memorandum of Understanding (DoD Mou), (2) the Department of Veterans Affairs (VA) Principles of Excellence, and (3) the Department of Education’s 8 Keys to Veterans Success and (4) specific requirements of the each branch of service or VA educational benefit with which the student is affiliated.

Core Competencies:

  • Total Work Systems: Is dedicated to providing organization or enterprise-wide common systems for designing and measuring work processes; seeks to reduce variances in organization processes; delivers the highest-quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; leverages technology to positively impact quality; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes.

  • Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner

  • Command Skills: Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn't afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges

  • Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers

  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team

  • Developing Direct Reports & Others: Provides challenging and stretching tasks and assignments; hold frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder

  • Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources

Minimum Requirements:

  • Minimum of 2-3 years in the Registrar’s Office

  • Employee management in a college administration environment

  • Proficient in the use of Microsoft Office software

  • Strong interpersonal, written and verbal communication skills

  • Demonstrated customer service experience

  • Ability to utilize reports to ensure efficiency and effectiveness of processes

  • Ability to motivate staff to meet performance goals

  • Ability to utilize student information systems to manage communication and work flow

  • Ability to follow University policies and procedures balanced with the ability to apply good, independent judgment

Preferred Qualifications:

  • Employee management in a college administration environment

  • Proficient in the use of Microsoft Word, Excel, Access and Microsoft Outlook to manage communication and work flow

Education:

  • Bachelor’s Degree required.

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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