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Zovio ZES Document Review Coordinator in San Diego, California

The Education Partnerships Document Review Coordinator (EPDRC) position is a full-time employment opportunity. Under limited supervision, the EPDRC will be responsible for reviewing student documents that support enrollment and progression in corporate product offerings, including Tuition Benefit partnerships and the Full Tuition Grant. The position will provide support to the Education Partnerships Operations Manager, as assigned, to identify and address process gaps that inhibit efficient management of corporate programs and the students enrolled in them.

Essential Job Duties:

  • Review and process all initial enrollment documents specifically required for students to enroll in corporate grant programs.

  • Review and process all annual renewal documents specifically required for students to remain eligible for corporate grant programs.

  • Review and process all course-by-course proof of funding documents.

  • Manage student populations through appropriate document and student group controls.

  • Comply with Service Level Agreements for document processing completion timelines.

  • Maintain SOX compliance by ensuring all document-related controls are in place and effective.

  • Adhere to all FERPA guidelines and other governing regulations related to student and consumer privacy and security.

Additional Job Duties:

  • Monitor student document completion, alert partner-staff groups when student intervention is needed.

  • Track and perform initial review of applications and/or documents required for Education Partnerships department and team members to perform business functions nation-wide.

  • Track and perform initial review of Partner-level documents to support the Director of Contracts & Compliance and eliminate operational issues down-stream.

  • Special projects as assigned by the Director of Education Partnerships Operations & Product Development.

  • Prepare reports and presentations using PowerPoint, Excel, or other programs.

  • Act as a successful team member by being receptive to feedback/coaching, follow standard operating procedures, display reliability and have a willingness to develop and consistently improve.

  • Be an active member of a cross-departmental team that must be highly adaptive to unique circumstances of individual partners and dedicated to continuous improvement.

Minimum Requirements:

  • Excellent communication skills (both verbal and written), ability to research, follow up and resolve sensitive issues

  • Proficient computer skills: Microsoft Word, Excel, PowerPoint, Outlook

  • Knowledge of principles and processes for providing exceptional customer service

  • Strong interpersonal and communication skills

  • 1-2 years’ experience in an office environment

  • Ability to prioritize multiple simultaneous projects and tasks, ensuring deadlines and quality thresholds are met

Preferred Qualifications:

  • One (1) year experience in education or finance highly preferred

  • One (1) year experience working with corporate partners highly preferred

  • Experience with CampusVue

  • Familiarity with CampusVue reporting

  • Experience with SharePoint (prefer O365, 2007/2010 acceptable)

Education:

  • Associate’s degree required

  • Bachelor’s degree highly preferred

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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