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Zovio Corporate Account Resolution Coordinator in Tempe, Arizona

Corporate Account Resolution Coordinator

Are you a student facing superstar who would like to support our corporate students? Do you know a rock star who would be a great addition to our organization? The Financial Services Department is seeking a Corporate Account Resolution Coordinator to advise and assist corporate students with the educational funding process.

Position Summary:

The Corporate Account Resolution Coordinator position is a full-time employment opportunity. The Corporate Account Resolution Coordinator advises and assists corporate students and authorized third parties with the educational funding process within a centralized student finance structure. Additional responsibilities include providing information on student invoicing, packaging, and monitoring individual student funding levels.

Essential Job Duties:

  • Collaborate cross-departmentally to ensure proper communication to students regarding the University’s financial policies related to the corporate payment option(s)

  • Advise to the details of the grant awarding processes and eligibility for and availability of institutional and other relevant payment options

  • Advise on the student’s rights and responsibilities regarding their financial obligations to the University.

  • Monitor compliance of financial policies related to the student’s payment option(s) through the University’s system of record; Prepare, review, and resolve issues represented on reports including student account aging and assigned activities.

  • Counsel on re-entry policies and procedures, and facilitate student efforts to re-enter.

  • Problem solve through research, analysis and resolution of student concerns as they relate to student accounts

  • Monitor and collect any balances incurred throughout the progression of the student lifecycle

  • Establish and maintain key partnerships by collaborating with Enrollment, Student Services, Student Accounts, and Education Partnerships to communicate student needs and identify issues for resolution.

  • Works collaboratively with other teams to ensure students receive proper support

  • Responsible for establishing effective strategies in accordance with our policies that assist students in resolving outstanding account balances

  • Responsible for advising and following up on invoices that are due and or coming due

  • Reconciles accounts to ensure that outstanding invoices have been submitted to the student and/or employer

  • Reviews accounts to track funds received, invoiced amounts, and remaining amounts still needed for future invoicing

  • Researches and understands corporate account policies and procedures with respect to billing processes

  • Researches and resolves complex billing issues.

  • Coordinate student ledger activities with other departments

  • Approves and scheduled the Leader Development Grant on student accounts; Reviews the grant applied to accounts and request refunds if needed (packaging role only)

  • Monitors student Accounts through regular billing and payment processes.

  • Reviews accounts and requests refunds

  • Performs full account reviews upon request and when the student status changes to inactive

  • Data entry

  • Reviews Letter of Credits/Vouchers/Course Approvals for accuracy

  • Third party reconciliation

  • Other duties as assigned

Additional Job Duties (include but are not limited to):

  • Participate in workgroup discussions with other departments to communicate student needs and identify issues for resolution

  • Multitasks various aspects of the position while being able to prioritize daily work load in order to achieve account resolution goals as well as provide quality customer service.

  • Works off an assigned set of accounts and will be measured on several performance goals.

Minimum Requirements:

  • Excellent customer service skills—Verbal communication, phone skills, listening, informing, and customer focus

  • Ability to follow University policies and procedures with good independent judgment

  • Proficient computer skills: Microsoft Word, Excel, Outlook, and PowerPoint which will be highlighted by use of data entry skills

Preferred Qualifications:

  • Ability to communicate effectively, both verbally and written

  • Strong interpersonal skills

  • Knowledge of CampusVue a plus

  • One (1) year of experience in an educational setting or finance background preferred

Education:

  • Bachelor’s Degree preferred (or equivalent job experience of 2+ years).

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners.

Zovio’s purpose is to help everyone be in a class of their own.

Our Commitments

Truly Personalized

Using data and analytics to power radically innovative experiences that are simple, predictive, and tailored to every individual.

At Life Speed

In tune with real life, creating platforms that are accessible, convenient, and that meet people where they are.

Activating Ambition

Helping people make progress in their lives by solving the problems that matter with empathy and intelligence.

Our Culture

We are ambitious individuals coming together to create bold solutions for a brighter future. We put our people first, and value different ways of thinking.

Passion | Bring it.

We take pride in what we do and have fun doing it.

Innovation | Ignite bold ideas.

We challenge the traditional way of thinking.

Teamwork | Our teams work.

We share knowledge to get the best solutions.

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